Shipping policy

Last updated: 24 September 2026

This policy explains how Merchhaus gets your order to you, whether by courier or collection at an event.

We currently deliver within South Africa only.

Courier delivery to your door. The fee is calculated and shown at checkout before you pay.
Event pickup, where offered, at a specific event such as a concert venue. See section 5.

In-stock orders are usually dispatched within 3 business days of payment.
Pre-order items are dispatched from the estimated date shown on the product page. See our Terms of Service for what happens if a pre-order is delayed.
Once dispatched, courier delivery times depend on your location. We'll email you tracking details when your order is on its way.
Delivery dates are estimates. Business days exclude weekends and South African public holidays.

Please make sure your delivery address and phone number are correct. We're not responsible for orders sent to an incorrect address you provided.
Ownership and risk pass to you on delivery.
Please check your order when it arrives, and report any missing or damaged items to hello@merchhaus.co.za within 48 hours, with photos if possible.
If a delivery fails because no one was available, the courier may attempt redelivery or return the parcel to us. Redelivery may carry an extra fee.

The pickup location, date and collection point are shown at checkout and in your confirmation email.
Bring your order confirmation (on your phone is fine) and a valid ID in the name on the order.
Someone else can collect for you if you email us their name beforehand. They must show your order confirmation and their own ID.
Orders can only be collected at the event you selected. If you can't make it, contact us within 7 days after the event to arrange delivery at your cost, or collection from us in Cape Town by arrangement.
If we don't hear from you within 30 days after the event, we may cancel the order and refund the purchase price, less any costs we reasonably incurred.