Legal notice

Last updated: 24 September 2026

The following information is provided in terms of section 43 of the Electronic Communications and Transactions Act 25 of 2002.

Business details

• Registered name: [Registered company name], trading as Merchhaus
• Legal status: Private company
• Registration number: [registration number]
• Directors: [directors' names]
• VAT number: [VAT number]
• Physical address (also for service of legal documents): [physical address]
• Email: hello@merchhaus.co.za
• Websites: merchhaus.store and merchhaus.co.za

Your transaction

• Product descriptions, prices, delivery fees and accepted payment methods are shown on each product page and at checkout.
• Your order confirmation email is your record of the transaction. You can also view your orders in your customer account.
• Your cancellation (cooling-off), return and refund rights are set out in our Refund Policy.
• Delivery and dispatch times are set out in our Shipping Policy.
• Payments are processed through Shopify's secure, encrypted checkout.
• How we handle your personal information is set out in our Privacy Policy.

Dispute resolution

If you have a complaint, please contact us first so we can try to resolve it. If we can't, you may refer it to the Consumer Goods and Services Ombud or the National Consumer Commission.